Privacy Policy

1. Introduction

Welcome to Green Life. We are committed to protecting the privacy of our customers and visitors in accordance with Egypt's Personal Data Protection Law (Law No. 151 of 2020). This policy describes how we collect, use, and safeguard your personal and sensitive health data when you use our website or services.

2. Information We Collect

We collect data to provide high-quality medical supplies and equipment effectively.

• Personal Data: Name, phone number, email, and shipping address for order fulfillment.
• Sensitive Health Data: Medical prescriptions, health status, or diagnosis information required to provide specific medical equipment.
• Payment Information: Financial details processed via secure, encrypted gateways.
• Technical Data: IP addresses and browsing behavior used to improve site performance.

3. Purpose of Data Processing

Your data is processed only for legitimate, specified purposes:

• Processing and delivering orders for medical devices and supplies.
• Managing warranties, maintenance, and after-sales support.
• Complying with Egyptian Drug Authority (EDA) regulations, including medical device vigilance and safety reporting.
• Marketing updates (only with your explicit prior consent).

4. Data Security and Retention

• Security: We implement technical and organizational measures to prevent unauthorized access or breaches, such as encryption and firewalls.
• Retention: Data is kept only as long as necessary for its intended purpose or as required by Egyptian law (e.g., 10 years for certain medical records).

5. Your Rights

Under Egyptian law, you have the right to:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete information.
• Erasure: Request the deletion of your data once the purpose is fulfilled.
• Withdraw Consent: Revoke your consent for data processing at any time.

6. Data Breach Notification

In the event of a data breach, we will notify the Egyptian Personal Data Protection Center within 72 hours and inform affected individuals within three working days.

7. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer (DPO):

• Email:info@greenlifeg.com
• Address: 3 Ezzat Salama - Abbas Al Akkad - Naser City.